FAQs and product support
Make a confident choice, then get help when you need it.
Start with straight answers about savings, compatibility, safe connection and delivery. For an existing order, have the reference from your confirmation ready so we can help faster.
Contact Plug-In Solar support
Speak to The Solar Centre team
Use the same team before ordering or after delivery. Quoting your Plug-In Solar order number helps us find the right details quickly.
Help us find the answer
Include the useful details
- Before orderingShare the product or kit name, intended position and compatibility question.
- About an orderInclude the Plug-In Solar order reference from the receipt or confirmation.
- About a problemDescribe what happened and keep relevant packaging, labels and photographs available.
Frequently asked questions
The practical questions, answered plainly
Each answer starts with what it means for you, then explains the limit or check that keeps the decision sensible.
Understanding the benefit
What is plug-in solar, and what does it do for me?
It offers a smaller, more accessible way to generate electricity at home without committing to a full rooftop system. Panels feed a microinverter, which converts their output into electricity your home can use while the panels are generating.
Using that solar electricity at the time it is produced reduces how much you need to buy from the grid. It will not cover every household load, and output changes with the product, position, shading, season and weather.
How much could I save?
You get the greatest benefit when your home uses the solar electricity as it is generated. Your result depends on the kit, available daylight, shading, electricity tariff and how much power you normally use during the day.
Our configurator uses published product-yield data and lets you adjust expected daytime use. Treat the result as an illustration, not a guaranteed saving.
Will it still generate on cloudy days?
Yes. Solar panels generate from daylight, so they can still contribute on overcast days. Output is lower when light is weak, panels are shaded or winter days are short.
That is why annual estimates are more useful than a single sunny-day figure: they give you a fairer basis for comparing kits.
Choosing the right system
Should I choose a ready-made kit or separate components?
A ready-made kit is the quickest route because the required parts are already identified. If you want more control, the configurator builds a matched system step by step and keeps required cables visible.
Shop individual components only when you know the exact approved combination you need. A lower price on one part is not a benefit if it leaves you with an incomplete or incompatible system.
Which panels, inverter, mounting and cables work together?
The safest shortcut is to let product data do the matching. Our configurator checks published compatibility, required cables, panel limits and stock before a system can reach the basket.
Do not assume parts from different kits or suppliers can be mixed. If a combination is not shown, ask support before ordering rather than paying for parts you may not be able to use.
Can I start small and add more panels later?
Sometimes, provided the manufacturer explicitly approves the expanded configuration and the inverter, mounting and cable limits are still met. Starting smaller can reduce the initial cost, but future compatibility should be checked before you buy the first kit.
Do not add panels or a second kit to the same circuit just because the connectors fit. Use the published product route or ask us to check the proposed expansion.
How do I know whether my space is suitable?
Start by checking that you have enough unshaded space for the panels and the manufacturer-approved fixing method. The configurator then helps you compare matched equipment without making you complete a property questionnaire first.
You are still responsible for confirming any permission relevant to the property and that the intended electrical connection follows the supplied product guidance.
Connecting it safely
Can I plug the kit into any socket?
No. The convenience of plug-in solar depends on using the complete compliant product exactly as instructed and connecting it directly to a sound, fixed wall socket with suitable protection.
Do not use an extension lead, multi-way adapter, cable reel or smart plug. If the socket is loose, damaged, discoloured, unusually warm, or the circuit trips, stop and ask a competent electrician to check it.
Do I need permission, planning approval or an electrician?
Checking first protects you from avoidable delay, removal costs or an unsuitable connection. Renters, leaseholders and anyone changing a shared or external part of a building should confirm the position with the owner, freeholder or managing agent.
Planning rules depend on the property, location and fixing method; the Planning Portal says residential solar may be permitted development but limits and conditions apply. If your socket, wiring or protective devices are uncertain, get advice from a competent electrician before connection.
What are G98 and the DNO, and what will I need to do?
Your Distribution Network Operator manages the local electricity network, while G98 covers the connection of qualifying small generators. The exact notification and product-document steps depend on the approved product and connection route.
Use the model-specific documents supplied with the product and contact us if any connection or notification step is unclear. Do not rely on generic instructions for another inverter or kit.
What happens to unused electricity or during a power cut?
Your home uses available solar generation first; any surplus may flow to the grid. Export-payment eligibility depends on your supplier, meter and scheme requirements, so do not include export income in your saving unless it is confirmed.
A standard grid-connected microinverter shuts down during a power cut to protect people working on the network. The solar kit therefore does not provide backup power, and a battery should not be assumed to be part of the same plug-in product route.
Delivery, returns and support
How is a large solar order delivered?
You see the available service and full specialist-delivery charge before payment, so the size of the order does not create a surprise at the end. The checkout uses your postcode and basket weight to calculate the options.
The longest published product lead time sets the estimated dispatch window. After dispatch, the confirmation shows the courier and tracking details when a validated carrier link is available. Read more about delivery.
What if I change my mind or something arrives damaged?
Contact us before sending a large item back, so we can give you the correct return location, packaging and transport instructions. That reduces the risk of extra handling, delay or damage in transit.
The same Plug-In Solar support team owns the request through collection, replacement or refund; you will not be passed to a separate returns inbox.
Your statutory rights remain unchanged. Keep the packaging, labels and photographs if an item is damaged, incomplete or incorrect, and read the dedicated returns information.
How do I get help with an existing order?
Email pi@thesolarcentre.co.uk or call 01727 743200. Include the Plug-In Solar order reference so the team can see the paid items, delivery choice, dispatch state and customer instructions without asking you to repeat them.
We aim to respond to email enquiries within two working days.
For a product problem, add a short description and keep photographs, labels and packaging available in case they help us resolve it faster.