Plug-In Solar terms and conditions

1. About us

Your contract is with The Solar Centre Ltd

The Solar Centre Ltd is registered in England and Wales under company number 05749088. Our registered office is 44–46 Coldharbour Lane, Harpenden, Hertfordshire, AL5 4UN.

Contact pi@thesolarcentre.co.uk or telephone 01727 743200. Please quote your Plug-In Solar order number when contacting us.

2. Scope

These are product-specific terms

These terms apply to consumer purchases made through the Plug-In Solar microsite. They sit alongside the product description, checkout safety statements, delivery or collection information and our privacy notice. If product-specific information conflicts with general website wording, the product-specific information applies to that Plug-In Solar order.

3. Products and suitability

Check the product, property and permissions before connection

Product pages describe the components included and the intended use. Images are illustrative, although we take reasonable care to describe each product accurately.

Plug-In Solar equipment must be used only in accordance with the supplied instructions and safety guide. G98 compliance of a microinverter does not confirm that a particular property’s wiring, fixed wall socket, protective devices, structure, landlord permission or insurance arrangements are suitable. If you are uncertain, consult a competent electrician before connection.

Do not connect through an extension lead, multi-way adapter, cable reel or smart plug. Do not connect more than one kit to the same socket circuit unless a competent electrician has confirmed that it is suitable.

4. Price and payment

Prices include VAT

The price shown at checkout includes VAT. Delivery is calculated separately from total basket weight and destination postcode. We use Stripe to take payment. Your card details are entered on Stripe’s hosted checkout and are not stored by this microsite.

Submitting payment is an offer to buy. A contract is formed when we accept the order and send the branded order confirmation. If we cannot accept an order, we will tell you and arrange for any payment taken to be returned.

5. Delivery and Free Collection

We confirm the chosen fulfilment arrangement

Available delivery services, charges and lead-time information are shown before payment. We will deliver within the agreed period and, unless another period is agreed, within 30 days of the contract being made.

Where Free Collection is offered, checkout shows the collection address. We’ll message you when your order is ready and arrange a collection slot with you. Please wait for your slot to be confirmed before travelling. Bring the order reference and reasonable proof of identity. We hold an uncollected order for the period shown at checkout, starting from the ready-to-collect message; if it is not collected, contact us so that cancellation, redelivery or refund arrangements can be agreed.

Risk passes to you when the goods are delivered to you, or to a person you nominate, or when the order is handed over at collection.

6. Cancellation and returns

Your statutory rights remain unchanged

For most online consumer orders, you may cancel without giving a reason from the date of order until 14 days after receiving the goods. Tell us clearly that you wish to cancel by emailing pi@thesolarcentre.co.uk. You then have a further 14 days to return the goods.

Unless the goods are faulty, not as described or otherwise our responsibility, you are responsible for arranging and paying for suitable return transport. Large solar products must be securely packaged; contact us before returning them so we can provide the correct return location and handling instructions.

We may reduce a refund to reflect loss in value caused by handling beyond what would reasonably be allowed in a shop. Connecting, installing, altering or damaging a product may exceed that handling, but it does not remove rights you have where goods are faulty.

We refund sums due within 14 days after receiving the returned goods or evidence that they were sent back, whichever is earlier. For a full-order cancellation, this includes the cost of the least expensive standard delivery option offered. See the dedicated returns page for the operational process.

7. Faulty or damaged goods

Consumer rights apply in addition to warranties

Goods must be as described, fit for purpose and of satisfactory quality. If an order arrives damaged, incomplete or incorrect, keep the packaging and contact us promptly with the order number and photographs where appropriate. Any manufacturer warranty is additional to, and does not replace, your legal rights.

8. Our responsibility

Fair limits for consumer orders

We are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We do not exclude or limit liability where it would be unlawful, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

These consumer terms do not cover business losses. If you are buying wholly or mainly for a trade or business, contact us before ordering so the appropriate trade terms can be agreed.

9. General

Changes, transfer and governing law

The terms in force when you order apply to that contract. We may update terms for future orders. If part of these terms is unenforceable, the remaining parts continue to apply. We may transfer our rights and obligations only where this does not reduce your rights.

English law applies. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts. Nothing in these terms prevents either party from seeking another mandatory consumer remedy.

10. Complaints

Tell us if something has gone wrong

Email pi@thesolarcentre.co.uk or call 01727 743200. Include your order number and a concise description of the issue so we can investigate. We aim to respond within two working days and will keep you informed of our progress.